November 13, 2017

Invasion of the Self-checkout Machines

by Every Little Thing

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Episode Notes

Self-service began in a Piggly Wiggly 100 years ago. How’d it become a way of life?

Guests: Don Dufek, former Senior Vice President of the Kroger Co.; Mike Freeman, Memphis tour guide and Clarence Saunders biographer; Sue Hollis, former CheckRobot Customer Service Systems Coordinator; Craig Lambert, author.